jl5 Privacy Policy

1. Information We Collect

When you register and use the jl5 platform, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and a valid government-issued identification document used for age and identity verification. We also collect financial information such as your preferred payment method details and transaction history, which is required to process deposits and withdrawals in Philippine Pesos. During your use of the platform, we automatically gather technical data including your IP address, device type, operating system, browser version, and session activity logs. This technical information helps us maintain platform security, detect unusual activity, and ensure that the service performs reliably across the range of mobile and desktop devices used by Filipino members. We may also collect information you provide voluntarily when you contact our support team, complete surveys, or participate in promotions.

2. How We Use Your Information

The personal information collected by jl5 is used primarily to create and manage your account, verify your identity, process financial transactions, and deliver the entertainment services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates related to your use of the platform — these communications are essential to your account and cannot be opted out of entirely. Where you have given consent, we may also use your contact information to send promotional messages about new games, bonuses, or platform features that may be of interest to you; you may withdraw this consent at any time through your account settings. Your transaction data is retained for the period required by applicable financial regulations in the Philippines, and is used for accounting, fraud prevention, and regulatory reporting purposes. We analyse aggregated, anonymised usage data to improve the platform experience, identify popular features, and develop new services that better serve our Filipino members.

3. Cookies and Tracking Technologies

jl5 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session state when you are logged in, and remember your preferences across visits. Essential cookies are required for the platform to function correctly and cannot be disabled; these include session authentication tokens and security cookies that protect your account from unauthorised access. We also use analytical cookies to understand how members interact with different parts of the platform, which pages are visited most frequently, and where members encounter difficulties — this data is processed in aggregated form and does not identify you individually. You may manage non-essential cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of some platform features. By continuing to use the jl5 platform after being informed of our cookie practices, you acknowledge and accept the use of cookies as described in this policy.

4. Sharing of Your Information

jl5 does not sell, rent, or otherwise disclose your personal information to unrelated third parties for their own marketing or commercial purposes. We share data only with carefully selected service providers who assist us in operating the platform, including payment processors, identity verification providers, and technology infrastructure partners — all of whom are contractually required to handle your data securely and only for the specific purposes for which it was shared. In certain circumstances, we may be required to disclose personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines or other applicable jurisdictions in order to comply with legal obligations, respond to lawful requests, or protect the rights and safety of jl5 and its members. If jl5 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to a successor entity as part of that process; in such cases, we will notify affected members and ensure that the same level of data protection applies. We will never share your data with third parties in a way that is inconsistent with the purposes described in this Privacy Policy without first obtaining your explicit consent.

5. Data Retention

We retain your personal information for as long as your account remains active and for such additional periods as are required by applicable law or regulatory guidance in the Philippines. Account-related data, including your registration details, identity verification records, and transaction history, is typically retained for a minimum of five years following account closure to meet financial record-keeping obligations. Technical and session logs are retained for shorter periods, generally between three and twelve months, depending on their nature and purpose. Where you request deletion of your personal data and there is no legal or regulatory requirement that prevents us from doing so, jl5 will take reasonable steps to erase or anonymise the relevant information within a reasonable timeframe. You may submit a data deletion request through our support team, and we will confirm the outcome of your request in writing.

6. Security Measures

jl5 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission via HTTPS, secure storage of sensitive data using industry-standard encryption protocols, access controls that limit data visibility to authorised personnel on a need-to-know basis, and regular security assessments of our platform infrastructure. Account access is protected by password authentication, and we strongly recommend that members choose strong, unique passwords and do not share their login credentials with anyone else. In the event of a data breach that is likely to result in significant risk to the rights and freedoms of affected members, jl5 will notify the relevant regulatory authorities and affected individuals in accordance with applicable legal requirements. While we take every reasonable precaution to secure your data, no digital platform can guarantee absolute security, and members are encouraged to take personal steps to protect their account credentials.

7. Your Rights and How to Exercise Them

As a member of jl5 and a resident of the Philippines, you have certain rights in relation to the personal data we hold about you. These include the right to access a copy of your personal data, the right to request correction of inaccurate or incomplete information, the right to request deletion of your data where no overriding legal obligation requires its retention, and the right to withdraw consent for non-essential data processing such as marketing communications at any time. You also have the right to lodge a complaint with the relevant data protection authority in the Philippines if you believe that your rights have been infringed. To exercise any of these rights, please contact our support team with your request and a description of the specific data or processing activity concerned; we will acknowledge your request promptly and respond within the timeframe required by applicable law. We may need to verify your identity before processing certain requests to ensure that data is not disclosed to or altered by unauthorised parties.

8. Changes to This Privacy Policy

jl5 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When material changes are made, we will endeavour to notify registered members through available communication channels, such as an in-platform notification or email to your registered address. The "Last Updated" date at the top of this page indicates when the most recent revision was published, and we encourage you to review this policy periodically to stay informed. Your continued use of the jl5 platform after any revised policy has been published constitutes your acceptance of the updated terms. If you have any questions about how your data is handled or about this Privacy Policy specifically, please visit the FAQ page or contact our support team directly.